Terms & Conditions

Our simple and straightforward Terms & Conditions.
Price Policy

When booking an appointment, whilst we take that appointment in good faith we cannot guarantee that your desired style is achieved by the booked service unless we consult with you in advance. Complimentary consultations are always available.

Whilst we endeavour to be as accurate as possible when quoting a price, we cannot guarantee that unexpected or additional services may not be required to achieve your desired style. We will not begin a service without first agreeing a final cost.

14 Day Amendment Policy

If you are unhappy with your hair, please contact us by phone, email, or visit the salon within 14 days of the appointment to discuss your concerns. We will do our best to put things right as soon as possible. Your statutory rights are not affected.

Online Booking Policy

By booking a hair appointment at Feathers, you agree to the Terms & Conditions of the services booked. A member of the team will call and/or email you to confirm your online booking.

If for any reason you are unable to attend your appointment, please give us at least 24 hours notice so we can offer your appointment to another guest.

If you do not show for your appointment, you may be required to pay a deposit for future appointments, or the ability to book online may be limited.

 

Gift Vouchers
  • Available in £10 and £20 denominations
  • Valid for 2 years from date of purchase
  • Vouchers cannot be exchanged for cash
  • No change will be given, however the remaining balance may be applied to future services and products
  • Gift Vouchers cannot be returned or refunded. This do not affect your statutory rights.
Ladies Cut and Blow Dry
  • 45 Minute Appointment (60 Minutes with a Designer)
  • Service Includes: Consultation, Shampoo, Condition, Cut and Blow Dry
Gents Cut and Style
  • 30 Minute appointment (45 minutes with a Designer)
  • Service includes Consultation, Shampoo, Condition, Cut and Style
  • Add ’15 Minute Upgrade’ for Redesigns

What is a Redesign?
Creating a new design or shape with the hair, or where the length is taken up more than 3 inches.

Childrens Cut and Blow Dry
  • 30 Minute Appointment (45 Minutes with a Designer).
  • Service Includes: Cut and Blow Dry. Wash is optional.
  • Appointments available Monday-Friday
  • Appointments booked on Saturday will be at full price
  • Not available conjunction with any other offer, promotion or discount

Prices with a Designer, Creative Designer or Advanced Designer:
0-4 years = £10
5-12 years = £15
13-18 years = £20

Prices with a Principal Designer or Artistic Leader:
0-4 years = £15
5-12 years = £20
13-18 years = £25

Redesign Cut & Blow Dry
  • 60 Minute Appointment (75 Minutes with a Designer)
  • Service Includes: Consultation, Shampoo, Condition, Redesign Cut and Blow Dry

What is a Redesign?
Creating a new design or shape with the hair, or where the length is taken up more than 3 inches.

25% Off Cut & Blow Dry (New Client Offer)
  • Valid on Cut & Blow Dry or Redesign Cut & Blow Dry for NEW clients only
  • Must subscribe to Feathers Newsletter to receive voucher
  • Voucher must be presented at check-in
  • Not available in conjunction with any other offer, promotion or discount

 

15 Minute Upgrade

This is a time allocation to add 15 minutes to an appointment (Example: Redesigns, Extra Styling Requests, Longer/Thicker Hair)

  • £15 per 15 minutes with a Designer, Creative Designer or Advanced Designer
  • £20 per 15 minutes with a Principal Designer or Artistic Leader
Blow Dry
  • 30 minute appointment (45 minutes with a Designer)
  • Service includes Consultation, Shampoo, Condition and Blow Dry only
Hair Up
  • 60 Minute Appointment (75 Minutes with a Designer)
  • Service Includes: Styling previously washed and dry hair
  • Ornaments can be used
  • Pins supplied
Dry Style
  • 15 Minute Appointment
  • Service Includes: Dry styling from the dry style menu with heat tools and products
  • £16 with a Designer, Creative Designer or Advanced Designer
  • £21 with a Principal Designer or Artistic Leader
Bridal Hair

Our one-off callout charge is £60, plus a mileage charge of £0.35 per mile and £60 per hour to carry out hair services at your desired location. A deposit of 50% is required upon booking and the remaining balance will be required 1 week prior to appointment. Trial appointment highly recommended. Please contact our friendly team on 0345 652 4400 for more information.

If you are looking to visit us for Bridal Hair, please refer to Hair Up on our Price List. Trial appointment recommend.

 

Colour Application
  • 30 Minute Appointment (45 Minutes with a Designer) for one colour on the whole length of the hair or for tinting of roots
  • This service must be booked with a Cut and Blow Dry or Blow Dry

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. More info.

Highlights/Lowlights
  • 45 Minute Appointment (60 Minutes with a Designer) for foil highlights and/or lowlights
  • May be more than one colour
  • This service must be booked with a Cut and Blow Dry or Blow Dry

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. More info.

Technical Colour
  • 60 Minute Appointment (75 Minutes with a Designer) for a Technical Colour service (Ombré, Balayage, Colour Placement)
  • May be more than one colour
  • This service must be booked with a Cut and Blow Dry or Blow Dry

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. More info.

Colour Tuesday (Offer)
  • 35% off colour services every Tuesday when booked with a full price Cut and Blow Dry
  • Not available in conjunction with any other offer, promotion or discount
  • Subject to availability

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. More info.

Student Discount (Offer)
  • 15% discount on full price hair services
  • Valid student ID card must be presented
  • Not available in conjunction with any other offer, promotion or discount
Recommend A Friend (Promotion)
  • 50% Off Cut & Blow Dry for NEW clients with recommended stylist
  • Not available in conjunction with any other offer, promotion or discount
  • Promotion available only for introductory/first visit to Feathers
  • Voucher/text message should be presented at check-in
  • Friend that recommended will receive 50% Off Next Cut & Blow Dry
  • Multiple offers may be collected
  • Not available in conjunction with any other offer, promotion or discount
Standby Appointments (Offer)

Standby Blow Dry

  • 30 Minute Appointment (45 Minutes with a Designer)
  • Service include Shampoo, Condition and Blow Dry
  • May only be booked up to 90 minutes
  • The stylist is not allocated until the time of the appointment
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount

Standby Blow Dry (Premium)

  • 30 Minute Appointment with a top level stylist (Principal Designer or Artistic Leader)
  • Service include Shampoo, Condition and Blow Dry
  • May only be booked up to 90 minutes
  • The stylist is not allocated until the time of the appointment
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount

Standby Cut & Blow Dry 

  • 45 Minute Appointment (60 Minutes with a Designer)
  • Service includes Consultation, Shampoo, Condition, Cut and Blow Dry
  • May only be booked up to 90 minutes
  • The stylist is not allocated until the time of the appointment
  • Upgrade to a Redesign for just £10 extra
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount

Standby Cut & Blow Dry (Premium)

  • 45 Minute Appointment with a top level stylist (Principal Designer or Artistic Leader)
  • Service includes Consultation, Shampoo, Condition, Cut and Blow Dry
  • May only be booked up to 90 minutes in advance
  • The stylist is not allocated until the time of the appointment
  • Upgrade to a Redesign for just £10 extra
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount

What is a Redesign?
Creating a new design or shape with the hair, or where the length is taken up more than 3 inches.

Standby Colour, Cut & Blow Dry

  • Service includes: Consultation, Colour Application or Highlights/Lowlights, Shampoo, Condition, Cut and Blow Dry
  • May only be booked up to 90 minutes in advance
  • The stylist is not allocated until the time of the appointment
  • Upgrade to a Redesign for just £10 extra
  • Upgrade to a Technical Colour (Ombré, Balayage etc) for just £10 extra
  • Subject to availability

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. Please call our team on 0345 652 4400 for specific standby skin test information. More info.

Standby Colour, Cut & Blow Dry (Premium)

  • Premium guarantees an appointment with a top level stylist (Principal Designer or Artistic Leader)
  • Service includes: Consultation, Colour Application or Highlights/Lowlights, Shampoo, Condition, Cut and Blow Dry
  • May only be booked up to 90 minutes in advance
  • The stylist is not allocated until the time of the appointment
  • Upgrade to a Redesign for just £10 extra
  • Upgrade to a Technical Colour (Ombré, Balayage etc) for just £10 extra
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. Please call our team on 0345 652 4400 for specific standby skin test information. More info.

Standby Perm

  • 60 Minute Appointment (75 Minutes with a Designer)
  • Service includes: Consultation, Perming, Shampoo and Condition
  • This service must be booked with a Standby Cut & Blow Dry or Standby Blow Dry.
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount

For the safety and peace of mind of our guests, strand testing may be required before your appointment. Please call our team on 03456524400 to book a complimentary consultation.

What is a Redesign?
Creating a new design or shape with the hair, or where the length is taken up more than 3 inches.

Senior Citizen Day (Offer)
  • Offer only available for our senior citizens as defined by the governement’s definition of the pensionable age
  • Offer valid every Monday at our salons in Braintree and Witham
  • Offer valid every Wednesday at our salons in Chelmsford, Colchester, Halstead and Maldon
  • Selected stylists only
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. More info.

Colour Date (Offer)
  • Colour (Highlights/Lowlights or Colour Application), Cut & Blow Dry for you and a friend with the same stylist on the same day for £150 with a Designer, Creative Designer or Advanced Designer and £165 with a Principal Designer or Artistic Leader
  • Upgrade to Technical Colour (Ombré/Balayage etc.) for £15 per person with a Designer, Creative Designer or Advanced Designer and £20 per person with a Principal Designer or Artistic Leader.
  • Upgrade to a Redesign for £15 with a Designer, Creative Designer or Advanced Designer and £20 with a Principal Designer or Artistic Leader
  • Not available in conjunction with any other offer, promotion or discount

For the safety of our clients, skin testing is required at least 48 hours prior to any colour service. More info.

Prom Princess (Offer)
  • 30 Minute Appointment (45 minutes with a Designer)
  • Service includes Consultation and Hair Up. Pins supplied.
  • Trial appointment recommended
  • Must be purchased in advance
  • Feathers Salon Group are not liable for any change of circumstances
  • Non-refundable
  • Subject to availability
  • Not available in conjunction with any other offer, promotion or discount
Pay Your Age (Promotion)

This promotion is only available on selected dates/times during school holidays. Dates and times will be posted on Facebook and our Blog

0 – 4 YEARS OLD = £1 – £4
15 Minute Appointment. This is a dry cut only. Upgrade to a wash for £5. Upgrade to Plaits or Curls for £5

5 – 12 YEARS OLD = £5 – £12
15 Minute Appointment. This is a dry cut only. Upgrade to a wash for £5. Upgrade to Plaits or Curls for £5

TEENAGERS = £13 – £19
30 Minute Appointment. This is a wash, cut & blow dry. Wash is optional. Upgrade to Plaits or Curls for £5

ADULT STUDENTS = £20
45 Minute Appointment. This is a wash, cut & blow dry. Upgrade to Plaits or Curls for £5. Student ID may be required.

  • Not available in conjunction with any other offer, promotion or discount
  • Available only for Children who’s parent have made a paid visit to Feathers within the last 16 weeks.
Gents Membership
  • Annual Membership for Gents Cut and Style Appointments
  • 30 Minute Appointment (45 Minutes with a Designer)
  • Service includes Consultation, Shampoo, Condition, Cut and Style
  • Unlimited Appointments
  • 15% off full price homecare
  • Must be purchased in advance
  • Bronze, Silver or Gold Level set at time of purchase
  • Bronze membership valid with available Stylist of our choice
  • Silver membership valid with a Designer, Creative Designer or Advanced Designer of your choice
  • Gold membership valid with a Principal Designer or Artistic Leader of your choice
  • Not available in conjunction with any other offer, promotion or discount
  • Membership cannot be shared
  • Non-refundable
  • Feathers Salon Group are not liable for change of circumstances

No Show Policy
If a member no show’s 3 times or more, standby rules will apply to future appointments, meaning appointments may only be booked up to 90 minutes in advance.

High Maintenance Club (Membership)
  • 42 Day Membership for 6 Blow Dry Appointments
  • 30 Minute Appointment (45 Minutes with a Designer)
  • Service includes Consultation, Shampoo, Condition and Blow Dry only
  • Must be purchased in advance
  • Bronze, Silver or Gold Level set at time of purchase
  • Bronze membership valid with available Stylist of our choice
  • Silver membership valid with a Designer, Creative Designer or Advanced Designer of your choice
  • Gold membership valid with a Principal Designer or Artistic Leader of your choice
  • Not available in conjunction with any other offer, promotion or discount
  • Feathers Salon Group are not liable for change of circumstances
  • Membership cannot be shared
  • Non-refundable

No Show Policy
If a member no show’s 3 times or more, standby rules will apply to future appointments, meaning appointments may only be booked up to 90 minutes in advance.

Short Hair Membership
  • Annual Membership for Ladies Cut & Blow Dry Appointments
  • 45 Minute Appointment (60 minutes with a Designer)
  • Service includes Consultation, Shampoo, Condition, Cut and Blow Dry
  • Hair must be above shoulder length
  • One appointment allowed every 3 weeks
  • Blow Dry may be with a different stylist, not necessarily the stylist requested for cutting
  • Silver or Gold Level set at time of purchase
  • Silver Membership valid with a Designer, Creative Designer or Advanced Designer of your choice and may be booked in advanced
  • Gold Membership valid with a Principal Designer or Artistic Leader of your choice and may be booked in advanced
  • 15% off full price homecare
  • Membership cannot be shared
  • Feathers Salon Group are not liable for any changes
  • Non-refundable
Dry Style Membership
  • Annual Membership for Dry Styling (See Dry Style Menu for styles)
  • 15 minute Appointment
  • Service includes Dry Styling with heat tools and products
  • Must be purchased in advance
  • Bronze, Silver or Gold Level set at time of purchase
  • Bronze membership valid with available Stylist of our choice
  • Silver membership with a Designer, Creative Designer or Advanced Designer of your choice
  • Gold membership with a Principal Designer or Artistic Leader of your choice
  • 15% off full price homecare
  • Not available in conjunction with any other offer
  • Feathers Salon Group are not liable for change of circumstances
  • Non-refundable

No Show Policy
If a member no show’s 3 time or more, standby rules will apply to future appointments, meaning appointments may only be booked up to 90 minutes in advance.

VIP Membership (£25)
  • Annual Membership for discount on full price hair services and homecare
  • 15% off full price services
  • 10% off full price homecare
  • Conditioning treatment included with every Cut & Blow Dry
  • Not available in conjunction with any other offer, promotion, discount or membership
  • Complimentary blow dry cannot be combined with any other services, must be a blow dry only
Reward Club Card
  • Only full price services can be added
  • Reward cards are not transferable and may not be used against any other offer, promotion or discount.
  • Reward cards are valid for 1 year
  • 7 visits must be completed within 1 year
  • On your 7th hair visit you will receive a FREE service to the value of 10% of the accumulative total
  • Card cannot be shared
Premier Certificate (Promotion)
  • Valid for new clients only who have not been to Feathers Salon Group within the last 12 months
  • Certificate must be purchased in advance (£59.50)
  • A skin test is required at least 48 hours before any colour service
  • Must be at least 18 years old to purchase certificate
  • No substitutions
  • It is advisable to book early and pre-book upgrades/bonuses to avoid disappointment
  • Evenings and Friday and Saturday appointments are subject to availability
  • All stylists are subject to availability
  • All 3 visits must be kept at least 14 days apart
  • Hair visits to be completed in order
  • All 3 visits must be completed at your chosen salon
  • WE REQUIRE A MINIMUM OF 24 HOURS CANCELLATION OR VISIT BOOKED WILL BE FORFEITED. NO EXCEPTIONS
  • Appointments must be made at least one week in advance
  • Certificate expires 6 months from start date
  • Certificate valid for one person only
  • No refunds available on this offer
  • Not valid in conjunction with any other offer, promotion or discount
£50 Hair Care Voucher (Monthly Facebook Competition)
  • Valid on full price hair products only
  • Not available in conjunction with any other, promotion or discount
  • Must be used before expiry date
  • Vouchers cannot be exchanged for cash
  • One winner randomly selected and announced on Facebook on the last Friday of each month
Cut & Blow Dry Voucher (Raffle Prize)
  • Complimentary cut and blow dry only
  • Valid with stylist of our choice
  • Cannot be extended, must be used before expiry date
  • Voucher has no cash value
  • Not available in conjunction with any other offer, promotion or discount

Feathers Salon Group monitor the use of vouchers for fraud prevention purposes, therefore reserves the right to refuse redemption of vouchers if they believe the vouchers have been obtained by fraudulent means.

Birthday Blow Dry
  • Complimentary blow dry OR £10 off a Cut & Blow Dry
  • Blow dry valid with stylist of our choice
  • Must be used within 7 days
  • Voucher should be presented at check-in
  • Not available in conjunction with any other offer, promotion or discount

Feathers Salon Group monitor the use of vouchers for fraud prevention purposes, therefore reserves the right to refuse redemption of vouchers if they believe the vouchers have been obtained by fraudulent means.

£5 Off Text Message
  • £5 off any one hair service
  • Valid on full price hair services only
  • Not available in conjunction with any other offer, promotion or discount
  • May only be used once
  • Text message must be presented at the check-in
Fabyouless Card
  • 25% off any ONE full price hair service
  • Fabyouless card must be presented at check-in
  • Available Monday, Wednesday, Thursday and Friday
  • Valid with selected stylists
  • Excludes memberships/hair extensions
  • Not available in conjunction with any other offer, promotion or discount

Colour Responsible Policy

We follow a Colour Responsible Policy for the safety of our clients, therefore skin testing is required at least 48 hours prior to any colour service. We use Colourstart, a simple sticker you pop on your arm from the comfort of your own home.
Learn More

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